You may return any product purchased from homerobotvacuum.com within 30-days of your purchase provided the product is not damaged and is in its original condition and packaging. See our 30-Day Money Back Guarantee for details and conditions.
In an unlikely event that the product you receive is faulty on arrival, we will pay for the shipping to exchange your product with a new one. However, you will have to notify us of having received a faulty product by E-mail within 5 days of receiving your product describing the nature of the defect, and ship the product back to us within 5 days of receiving our confirmation e-mail in which we will give you a return order certificate. For details and conditions of exchanging a faulty product please read the Procedure for the Exchange of a Faulty Product.
After 30 days of your purchase of any product, your purchase is considered final and you may not return your product. However, our excellent Warranty and After-sales Service will cover some of the cost for product damages, shipment and other issues as stated in the policy. Please read our Warranty policies for specific details.
If you purchase a similar product from other websites or authorized dealers, make sure you check their Return Policy. The terms and conditions mentioned in this page apply only to the purchases made through homerobotvacuum.com.